Fi911 has partnered with Alpha Fintech to deliver turnkey intelligent automation and end-to-end processing to regional acquirers and payment service providers (PSPs) in the Asia-Pacific (APAC) through its SaaS dispute management platform DisputeLab.
Global-branded cards issued in APAC are expected to generate more than 288 billion purchase transactions in 2025; rising by 92 billion from 2020. However, with rapid growth comes new fraud threats.
The new partnership will enable Alpha Fintech to extend a fully managed software service, accelerating integrations by leveraging technology through a hub and spoke framework.
Utilising Fi911’s dispute management suite, financial institutions will benefit from end-to-end case processing through its acquiring solution, DisputeLab, and turnkey access to white-labelled Merchant APIs, Merchant Facing Portals, SSO enablement, and value-added services.
The platform delivers transaction reporting levels, comprehensive dispute management tools and a robust rules engine, and comes pre-enabled for several value-added service options.
Additionally, acquirers can leverage on-demand services, where plug and play integrations enable near-immediate back office support for chargebacks review and processing by industry experts. Its interface, flexible configuration and built-in merchant notification module ensure improved customer experience and hands-free management.
The Fi911, and its sister company Chargebacks911’s platform is powered by machine learning (ML) algorithms for efficiency and minimal human error. Fi911’s managed service offers a similar value of its automated solution with superior results – meaning no expired cases and a performance hassle-free guarantee.
Monica Eaton-Cardone
Commenting on the partnership, Fi911’s founder Monica Eaton-Cardone said: “Alpha Fintech has gone from strength to strength in recent years and we are delighted to join forces to offer a turnkey solution for acquirers in the APAC region.
“This partnership will enable Alpha Fintech to provide best-in-class dispute management with a scalable global solution that is unmatched in its ability to simplify the complexities that plague chargebacks. Our technology powers many of the world’s largest financial institutions today – we are laying the foundation for those to come tomorrow as well!”
Oliver Rajic
Oliver Rajic, CEO at Alpha Fintech, added: “There was no doubt that Fi911 was the premier partner for us as we bolster our position in the APAC region. Being able to plug and play has been invaluable as it has meant we have been fast to market and can more readily have a solution for our merchants and start achieving results for them.
“In addition, we are able to digitise our platform, making it more efficient and increasing savings across the board.”
The Fi911 platform provides financial institutions with the ability to manage and engage their entire ecosystem – whether back-end processing platforms, agents, partners, merchants or third-party intelligence feedback.
Fi911 supports traditional card payments, alternative payment methods, loyalty programmes and real-time collaboration tools; extending plug-and-play connections to hundreds of data sources through one single integration.
By enabling financial institutions with more intelligent tools, more data connections and more flexibility, Fi911 encourages stronger data-led decision-making and more proactive action to be taken for all chargeback-related activities.
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